Tech Support / Sales
Monday - Friday 8am - 5pm Eastern Time
- Phone: 800-377-3056
- Email: info@ktoolinc.com
We work directly with our Product Reps, Distributors and End-Users to help with questions about our products including:
- -Standard Tool Recommendations
- -Insert Grade Selection
- -Speed & Feed Recommendations
- -Special Tool Design
Tech Support Contacts
Chris Hawn
Jeremy Lake
Mike Price
Sam Keller
Test Tool Policy
K-Tool, Inc will ship cutter bodies and inserts on performance purchase orders once the guaranteed test form information is supplied. We will cover the tool bodies only. No credit will be given on used inserts, however credit will be issued on unused inserts shall the test fail. Items will be invoiced at the time of shipment. All test tools must be paid for or returned within 60 days.
Product Representatives
We have K-Tool, Inc. representatives covering a large majority of the US, Canada & Mexico who understand our product line and the services that we can provide. Their knowledge of our products combined with the understanding of our customers needs make our representatives a valuable resource.
Sales
Our sales team is available to help you with:
- - Locating a K-Tool, Inc. distributor in your area
- - Checking on the status of an order
- - Standard Item inquiries
- - Assist current distributors to place an order
- - Shipping questions
- Email: sales@ktoolinc.com
- Phone: 800-377-3056
GUARANTEE: We guarantee all of our products to be free from defects in workmanship and material. If any defects are apparent, the item will be replaced at no charge. K-Tool, Inc. accepts no liability for any consequential damage to persons or equipment beyond the guarantee stated above.
POLICIES CONDITION OF SALE: All sales are made in accordance with our standard conditions of sale which is current at the time orders are accepted. All of the specifications and prices are subject to change without notice.
TERMS OF PAYMENT: All invoices are NET 30 DAYS from date of invoice. All accounts with invoices past 60 days will be placed on credit hold.
SHIPPING & PROCESSING: All orders are sent via UPS. We will ship orders Freight Collect, although correct info must be provided or additional charges may apply. All in stock items ship the same day if order is received before 3:00 p.m. EST. We do not ship orders on weekends or holidays.
RETURNS: All returns must have prior authorization and may be subject to a 15% restocking charge. After evaluating returns a credit will be issued - WE DO NOT ACCEPT DEBIT MEMOS.
MINIMUM ORDER: The minimum order is $100.00 list. Orders under $100.00 will be charged with a $10.00 small order fee.
